Aug 03, 2021
Customer satisfaction is the core of our business, therefore, we have created room for goods to be returned in case of mismatch or any irregularity. That is why we allow 30 days to return goods purchased from our stores. Making this process quick and simple is an important part of our commitment to you.
How It Works
If you need assistance with filing your return, please reach out to our customer service team via +27726041073, Mondays to Saturdays from 8:00 am to 05:00 pm.
All authorized returns must include all items and components that were included in the original package.
Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our customer service team via +27726041073 so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. OZ Racing is not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
OZ RACING CC DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF OZ RACING CC, REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR.
Non-returnable items include: service manuals (unless sealed), special-order products, custom-made products, painted parts, parts that have been modified, and opened/unsealed electrical parts.
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the “core”, or the recyclable component of that part. Think of a core charge like recycling empty soda cans or plastic bottles – you get that money back!
How to send a core back
If your old core is in reusable condition, please reach out to our team via +27726041073. We’ll provide you with instructions to proceed. Then, simply mail the core back using the exact same box your replacement arrived in with your original receipt within 10 days.
We do our best to accommodate order cancellations, which are best accommodated if the order has not been packed or shipped yet. If for any reason we are unable to cancel your order, you may return the product.